Last updated: March 2026

Pickwick Pottery Painting ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact information such as your name, email address, and phone number when you contact us or make a booking.

• Booking information when you reserve a pottery painting session, party, or event.

• Payment information when purchases or deposits are made through our website or booking system.

• Technical information such as IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your personal data to:

• Process and manage bookings or enquiries

• Communicate with you about your booking or event

• Improve our website and services

• Send updates or promotional emails (only if you have opted in)

• Meet legal and regulatory requirements

3. Legal Basis for Processing

Under UK data protection law, we process your personal data on the following bases:

• Contractual necessity – to provide the services you have requested

• Legitimate interests – to improve our business and customer experience

• Consent – where you choose to receive marketing communications

• Legal obligations – where we are required to retain certain records

4. How We Store and Protect Your Data

We take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access. Your data is stored securely and only accessed by authorised individuals.

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third-party service providers when necessary, such as:

• Payment processing providers

• Website hosting providers

• Booking or scheduling systems

These providers only process your data on our behalf and must keep it secure.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device.

You can choose to disable cookies through your browser settings.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data where appropriate

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)